FAQ

What are the delivery times?

We will process your order within 2 working days.
After processing, we hand the order over to the shipping service provider, who usually delivers the goods in 2-3 working days.

In which file format do I have to provide my print file?

Please use the sewing pattern template in PDF format provided on the product page.

Can I place orders that are not visible on the website? (e.g. size quantities or other measurements)

For special inquiries, please send us an email to info@zipmygreen.com

Can I return personalized goods?

In principle, you cannot return personalized goods, with the exception of defects in the product itself.

Can the goods be picked up from you?

You are welcome to pick up the goods from us. In order to save shipping costs, it is necessary to contact us before ordering.
Email: info@zipmygreen.com
Instagram: zipmygreen